Terms of service

Last updated: 19 August 2026. These terms are between you and Acquiri Limited (company number 16133595, registered office 3 Paxton Mews, Durham, England, DH1 5BS) (“we”), and they cover your use of AcquiriFlow.

What the service does

You upload details of people you have previously quoted. We text them on your behalf, answer their replies automatically within limits you set, hand a conversation to you when it needs a person, and let somebody book a time in your diary.

What you are promising us

This is the part that matters most, and it is not boilerplate.

• Every person you upload gave you their details in the course of enquiring about your work, and you have a lawful basis to contact them about it. You must not upload purchased lists, scraped data, or people who have asked you not to contact them.
• You are the controller of that data. You decide who is contacted. We act on your instructions.
• The messages we send go out in your name and from your number. You are responsible for their content, including any wording you write or approve.

If you break this, we may suspend the account immediately. We would rather tell you why first, and normally will.

What we promise you

• Every campaign’s first message offers a STOP opt-out, and a STOP is honoured permanently and across all of your campaigns. This is not configurable.
• Nothing is sent before 8am or after 9pm in the recipient’s local time.
• No person receives more than four messages from you in any thirty days.
• We never quote a price to your customer. Pricing questions are handed to you.
• The AI states only facts you have written and approved. Anything else is handed to you rather than guessed at.

Data protection

Where we process personal data on your behalf, we do so only on your documented instructions; we keep it confidential; we apply appropriate security measures; we use only the sub-processors listed in our privacy policy and will tell you before adding another; we assist you with data subject requests and with breach notification; and on request at the end of the contract we delete or return the data, retaining only opt-out records, which exist to protect the people who made them.

Paying

Plans and prices are shown in the product before you subscribe. Subscriptions run monthly and renew automatically until cancelled. Any one-off setup fee is charged on the first invoice. Messages beyond your plan’s monthly allowance are charged at the rate shown on your billing page.

You can cancel at any time from the billing page. Cancelling stops the next renewal; it does not refund the current month. If a payment fails we will tell you, and sending stops until it is resolved.

Availability, and what we do not promise

We work hard to keep the service running and we do not guarantee it will be uninterrupted. We do not promise any particular number of replies, bookings, or pounds recovered: what your old quotes are worth depends on your list, your prices and your market, and anybody who promises you a figure is guessing.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Otherwise, our total liability in any twelve month period is limited to the fees you paid us in that period. We are not liable for loss of profit or business arising from your use of the service.

Ending it

You can stop using the service and cancel at any time. We may end this agreement on thirty days’ notice, or immediately if you break the promises above. On termination you may export your data, and we will delete it on request.

Law

These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.